Refund policy

Refund & Return Policy

SO MATCHA Co., Ltd.
We are committed to delivering high-quality products and a reliable customer experience. If you receive an incorrect or defective item, we are happy to assist with returns and/or refunds under the conditions outlined below.

1. Eligibility for Returns

You may request a return under the following circumstances:

• You received the wrong item
• The product was damaged during delivery
• The product is defective or not in proper condition

Please contact us within 3 days of receiving your order.

2. Return Conditions

Returned items must meet the following conditions:

• Unused and in original condition
• All original packaging intact
• Proof of purchase (e.g. order number)

3. Non-Returnable Items

We reserve the right to decline returns in the following cases:

• Change of mind
• Items that have been opened or used
• Damage caused by customer handling

4. Return Process

To request a return, please contact us at:

Email: hello@somatchaofficial.com

or via the contact channels listed on our website

Please include:

• Your full name
• Order number
• Description of the issue
• Photos (if applicable)

5. Refunds

Refund requests will be reviewed within 3–5 business days.
If approved, refunds will be issued via the original payment method.
The processing time may vary depending on your payment provider.

6. Return Shipping

• If the issue is due to our error (incorrect or damaged item), we will cover the return shipping cost.
• In all other cases, the customer is responsible for return shipping fees.