Shipping policy

Shipping Policy
SO MATCHA Co., Ltd.

We are committed to delivering your order with care and efficiency, wherever you are in the world. Please review our shipping policy below.

1. Shipping Area
We offer worldwide shipping. Availability may vary depending on location.

2. Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time
Estimated delivery times are as follows:

• Domestic: 2–3 business days
• International: 5–14 business days (depending on destination)

Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, or other unforeseen circumstances.

 

4. Shipping Fees
Shipping fees (if applicable) will be calculated and displayed at checkout before payment is completed.

5. Order Tracking
Once your order has been shipped, a tracking number will be provided via email or the contact method used at checkout.

6. Delivery Issues
If you experience any issues with your delivery, please contact us at:
Email: hello@somatchaofficial.com
Website: somatchaofficial.com

7. Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes upon arrival in the destination country. These charges are the responsibility of the customer.